If you run a contact center, you will be aware that the success or failure of your business relies on how well your customer service agents perform and whether they follow their schedule correctly. If your agents stick to the schedules they have been given, they will be much more productive and therefore you do not need to keep hiring new staff.

More: continued here

XP icons were a great advance from the classic look of those developed for previous releases of Windows. This time, Vista(TM) allows the implementation of 256 x256 icons, with fading shadows, which can have a lot more of details and interesting graphic options. However, in order to make an appropriate Vista(TM) icon that has seamless unity with the general look of other icons, there are some facts about lights and shadowing that you must keep on mind.

More: continued here

The TotalView WebStation program is developed by IEX Corporation, a sub-division of NICE Systems Ltd. The program has been designed to give call center agents and supervisors access to work schedules and work targets through their own web browsers.

More: continued here

It is a common task for most people to do things online because it makes life easier and it saves time. Visiting websites and downloading from the internet makes your computer system exposed to adware and spyware. These things are dangerous to your computer security system. Scanning and removing spyware is important for your security.

More: continued here

Managing contact centers is a mammoth task and even more so when you have to manage staff holidays and days off. You need to make sure that you have enough staff covering the phones and make sure that you keep the delicate balance between keeping staff moral up and not allowing holidays to affect your operational costs.

More: continued here

This article tries to give you an overview of what is SNMP and what are the operations supported by SNMP. How SNMP is used and how a series of some of the SNMP commands can actually do powerful things. This article should finally help people new or unaware of SNMP to get a hang of what it is and how is it generally used.

More: continued here

Did you ever feel that you wanted to yell out dirty words because you are shocked because in the middle of your task you saw your screen turned blue, and you read “Beginning of Physical Memory Dump”. Yes, This could happen while you are listening to music, playing games or video streaming. Why does that happen?

More: continued here

Registry repair software utilities are an important part of any PC maintenance toolkit, because they are needed to maintain a healthy and error-free Windows registry. The registry is a centralized, hierarchal database comprising several keys, subkeys and there values that store configuration data related to your system, users preferences and hardware and software installed on the system. The registry is a dynamic component in which constantly data is added, removed or modified as you work on your computer.

More: continued here

Making sure you have registry scanning and repair software on your PC has become as necessary as having good virus scanning or good adware detecting software. Due to the nature of the Windows registry, it’s more likely that your problems with performance (and possibly in dealing with a good number of errors) can be traced back to the Windows registry. In the next few paragraphs, we will look at ways a good software package can fix registry errors and improve performance.

More: continued here

The prevalence of spyware is on the rise, and the threat has never been greater. Could your computer be infected with malicious sofware? Here are 5 easy steps you can take to make sure you don’t fall victim.

More: continued here